Privacy Policy

1. Overview

Titan Advocacy Group (“Titan Advocacy Group,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes the information we collect from or about you when you visit titanadvocacygroup.com (the “Website”), request a no-cost assessment, submit documents through our intake form, or otherwise communicate with us by phone, email, or online form, and how that information is used, shared, and protected.

This policy applies to information collected through the Website and through your direct communications with us. It does not apply to information collected offline, by any third-party website you may reach through a link on our Website, or by a contracted attorney or law firm once you have entered into a separate engagement with them; those relationships are governed by their own privacy and confidentiality practices.

By using the Website or submitting information to us, you agree to the practices described in this policy. If you do not agree, please do not use the Website or submit information to us.

2. Information We Collect

Information You Provide to Us

We collect information you choose to provide, including:

• Contact information — such as your first and last name, email address, phone number, and property state.
• Solar contract and transaction information — such as the type of agreement, the name of your solar installer, dealer, lender, lessor, or PPA provider, your approximate installation date, current monthly payment, and whether your system is operational or your home is being sold or refinanced.
• Information about your concerns — such as the specific issues you select on our intake form (for example, payment concerns, sales representation concerns, or interest in renegotiation or a solar contract exit) and any details you provide in an open-response field.
• Documents you upload — such as solar contracts, financing statements, utility bills, sales materials, warranty documents, and related communications submitted through our intake form.
• Correspondence — records of any emails, phone calls, or messages between you and us.

Information Collected Automatically

When you visit the Website, we and our service providers may automatically collect certain information about your device and usage, including your IP address, browser and device type, operating system, pages viewed, links clicked, referring and exit pages, and the dates and times of your visits. We collect this information through cookies and similar tracking technologies, described further below.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Website and to understand how it is used. This includes:

• Google Analytics, which helps us understand website traffic and usage patterns.
• Meta (Facebook) Pixel, which helps us measure the effectiveness of our advertising and, where permitted, deliver more relevant ads to people who may benefit from our services.

These tools may use cookies, pixels, or similar technologies to collect information about your browsing activity on our Website and, in some cases, across other websites and services over time. Google and Meta process this information according to their own privacy policies, and we do not control how these third parties use the data once collected.

Most browsers let you block or delete cookies through their settings. Blocking cookies may affect how parts of the Website function.

4. How We Use Your Information

We use the information we collect to:

• Provide and coordinate your no-cost document review and eligibility assessment.
• Evaluate your circumstances and organize your solar transaction for review.
• Communicate with you about your inquiry, your documents, and next steps.
• Connect qualifying homeowners with a contracted licensed attorney or law firm for retained legal services, where applicable.
• Operate, maintain, and improve the Website and our services.
• Measure and improve the effectiveness of our content and advertising.
• Comply with legal obligations and protect the rights, property, and safety of Titan Advocacy Group, our clients, and others.
• For any other purpose disclosed to you at the time you provide the information, or with your consent.

5. How We Share Your Information

We do not sell your personal information. We may share information as follows:

• Contracted attorneys and law firms. If you are accepted for services involving retained legal representation, we share relevant information and documents with the contracted licensed attorney or law firm handling your matter so they can evaluate and represent you.
• Service providers. We share information with vendors who perform services on our behalf, such as website hosting, form processing, document storage, email delivery, and analytics or advertising platforms (including Google and Meta), subject to their own privacy practices.
• Legal and safety reasons. We may disclose information if required by law, subpoena, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of Titan Advocacy Group, our clients, or others.
• Business transfers. If Titan Advocacy Group is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
• With your consent. We may share information for any other purpose disclosed to you and with your consent.

6. Your Choices and Opt-Out Options

• Marketing communications. You may opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us directly.
• Cookies. You can manage or disable cookies through your browser settings.
• Google Analytics. You may opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.
• Interest-based advertising. You can manage ad personalization through Meta’s Ad Settings or industry opt-out tools such as the Digital Advertising Alliance’s opt-out page.

Our Website does not currently respond to browser “Do Not Track” signals, as no common industry standard for responding to such signals has been adopted.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect the information you provide, including documents submitted through our intake form. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain information for as long as reasonably necessary to provide our services, coordinate with contracted legal counsel, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.

9. Children’s Privacy

Our Website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), including the right to:

• Know what personal information we have collected about you and how it has been used and shared.
• Access a copy of the personal information we have collected about you.
• Delete personal information we have collected from you, subject to certain exceptions.
• Correct inaccurate personal information we maintain about you.
• Opt out of the “sale” or “sharing” of your personal information. Our use of tools like Google Analytics and the Meta Pixel for advertising purposes may be considered “sharing” under California law. You can opt out using the tools described in Section 6 above or by contacting us directly.
• Limit the use of sensitive personal information, where applicable.
• Non-discrimination for exercising any of these rights.

To exercise any of these rights, contact us using the information in Section 15. We will verify your request before responding, as required by law.

11. Other State Privacy Rights

Residents of certain other states may have similar rights to access, correct, delete, or opt out of certain uses of their personal information under applicable state privacy laws. If you would like to exercise any privacy rights available to you under the law of your state, please contact us using the information in Section 15 and we will respond as required by applicable law.

12. Third-Party Links

Our Website may reference or link to third-party websites, such as public bankruptcy court records or solar company websites, that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policy of any third-party site you visit.

13. Relationship to Our Services

Titan Advocacy Group is a consumer advocacy and consulting organization, not a law firm, and does not independently provide legal advice or representation. Submitting information or documents through our Website does not create an attorney-client relationship. Qualifying homeowners may receive legal services from a contracted licensed attorney or law firm retained in connection with their selected services, and that relationship begins only once a separate written engagement is signed with that attorney or firm.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after changes are posted constitutes acceptance of the updated policy. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy or would like to exercise any of the rights described above, please contact us:

Email: info@titanadvocacygroup.com
Phone: (800) 657-0364