One of the most common frustrations solar homeowners face is a simple one: something needs attention on the system, and the company that installed it is nowhere to be found. Here’s a practical path forward.
Step 1: Identify Every Company Involved
Most solar installations involve at least three separate companies: the installer, the equipment manufacturer, and the financing company (if applicable). A service issue with one doesn’t necessarily mean all three are unreachable. Start by identifying the manufacturer of your panels and inverter — that information is often on the equipment itself or in your original paperwork.
Step 2: Contact the Manufacturer Directly
Panel and inverter manufacturers typically offer their own equipment warranties, separate from your installer’s workmanship warranty. Many manufacturers maintain networks of independent, certified installers who can perform warranty service even if your original installer is no longer in business.
Step 3: Document Everything
Keep records of every call, email, and attempted contact with your original installer, along with dates and any error codes or performance issues your system is showing. This documentation matters if you later pursue a claim.
Step 4: Check for a Bankruptcy Filing
If your installer has gone unresponsive, it’s worth checking whether they’ve filed for bankruptcy or ceased operations. Our bankruptcy database tracks many of the companies affecting solar homeowners.
Step 5: Get a No-Cost Case Review
If you’ve hit a dead end trying to get your system serviced, a review of your original contract and warranty documents can help clarify what options — including manufacturer claims or legal remedies — may be available to you.
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